There is NOTHING in the Announcement that would lead a seller to believe this is limited to the one hour buyer INITIATED cancellation. ebay is right about the reasoning: it isn't my fault a buyer requests a cancellation and ebay should support my decision to accommodate the request "by refunding 100% of the final value fee" That reasoning applies regardless of when the buyer makes the request. Also, the explanation for this change applies whether the seller approves a request made in the first hour or a later request: "We recognize that buyers may cancel transactions for various reasons at no fault of the seller and we want to support you by refunding 100% of the final value fee." It says "buyer REQUESTED cancellation".and buyers can REQUEST a cancellation at any time, not just within the first hour. HOWEVER, the Update Announcement says nothing about the first hour, nor does it use the term buyer INITIATED. A buyer requested cancellation after the first hour, where sellers choose "buyer requested cancellation" as a reason for cancelling, is apparently considered a seller initiated cancellation, even though it is clearly the buyer who requested it, and I'd guess most sellers view it as a buyer initiated cancellation. Yes, ebay appears to make an in-house distinction, for ebay a "buyer INITIATED cancellation" is a buyer request made in the first hour. ![]() If Ebay had meant to limit the credit to "buyer requested within an hr", they certainly did not make that clear in the update.and as such, I would like to request a recheck as to what they did mean. I certainly read the explanation in the Winter Update to include all buyer requested cancellations.and from the lack of questions about it in the Q & A, I think that may have been true of many. That seems to ignore/exclude buyer requests thru emails AFTER the the lst hr. defining the credit as being applicable ONLY to the buyer initiated cancellation within the lst hr of purchase/payment. In wkly chat, there was a question about the 30c fee refund. Other sellers expressed their frustration at the poor communication - some even go so far as to say eBay should post a public correction and apology. Seller initiated cancellations after that will still receive a full refund of any Final Value Fee, but the 30 cent transaction fee won't be included.Īs this seller rightly points out, many cancelation requests come after that hour timeframe and most sellers are happy to try to accommodate those requests if they are able to do so - why shouldn't they receive the same "recognition and support"? The full credit refund only applies to a buyer initiated cancellation, which are currently only available within the first hour of purchase/payment. Which unfortunately where most of mine come from.But in a nutshell, what is the position of Ebay so we can better answer this replied If a buyer simply emails the seller at some later time asking for a cancelation that won't count. Going on historically how Ebay handles stuff like this, even though the Winter Update was silent on this, they mean Cancellations that the buyer actually requests during the first hour after the purchase via the formal method. We recognize that buyers may cancel transactions for various reasons at no fault of the seller and we want to support you by refunding 100% of the final value fee.Ī seller in yesterday's weekly chat asked for specifics: We're excited to announce that starting March 1, 2022, eBay will refund the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request. Sellers have discovered an important "gotcha" in the new policy regarding refunding the $0.30 per transaction fee for cancellations - it only applies to buyer initiated cancellations within the first hour. So there you go folks - it looks like eBay was forced to do the right thing here, due to overwhelming seller "feedback." □ Here's what it said as of March 21st according to The Wayback MachineĪnd here's what it looks like now - note they also added in some fine print about it taking up to 10 days to process the credit, addressing another concern sellers had raised. ![]() I've been pressing them to follow up and get a more official answer since then and today I noticed the policy page has in fact been changed! ![]() I asked the community crew if eBay had reversed course on this decision due to seller backlash, but they were unable to provide an answer - simply referring back to the policy page and reiterating that it would only apply for buyer initiated cancellation in the first hour.
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